Overview
Welcome to SNKRHOUR! The terms “we”, “us” and “our” refer to SNKRHOUR. SNKRHOUR operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority under the Indian Contract Act, 1872) and are legally competent to enter into a binding contract. The Services are intended for users aged 18 and over. In accordance with the Digital Personal Data Protection Act, 2023, we do not knowingly process the personal data of anyone under 18 without verifiable consent of a parent or lawful guardian, and we do not knowingly undertake tracking or behavioural monitoring of, or targeted advertising directed at, users under 18.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
End Consumer Only: Products are sold for personal use. We reserve the right to refuse orders that appear to be for commercial resale or bulk buying (unauthorized B2B).
Section 2 — Our Products
We have made every effort to provide an accurate representation of our products and services. However, please note that colors or product appearance may differ from how they appear on your screen due to your device settings.
We do not warrant that the quality of any products or services purchased by you will meet your expectations or be exactly as depicted in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
Accuracy: We strive to be as accurate as possible in product descriptions (color, fit, specifications). However, slight variations may occur. This disclaimer is made in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
Section 3 — Orders
When you place an order, you are making an offer to purchase. SNKRHOUR reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SNKRHOUR confirms acceptance/dispatches the product. We must receive and process your payment before your order is accepted.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal use and not for commercial resale.
Section 4 — Prices and Billing
Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST), Custom Duty, Import Charges, Clearance charges, and Shipping Charges unless stated otherwise.
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed.
Payment: You represent and warrant that you are authorized to use the payment method provided. We accept payments via Credit/Debit Cards, UPI, Net Banking, and other RBI-approved payment gateways.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.
Section 5 — Shipping and Delivery
We are not liable for shipping and delivery delays caused by events outside our control (Force Majeure), including courier delays or natural disasters. All delivery times are estimates only.
Title Transfer: Once we transfer products to the logistics carrier, the title and risk of loss pass to you.
Section 6 — Intellectual Property
Our Services, including but not limited to all trademarks, brands, text, images, graphics, and the design thereof, are owned by SNKRHOUR or its licensors and are protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable Indian intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, or create derivative works of any material on the Services without our prior written consent.
SNKRHOUR’s names, logos, and designs are trademarks of SNKRHOUR. You must not use such trademarks without prior written permission.
Section 7 — Optional Tools
You may be provided with access to third-party tools over which we neither monitor nor have any control. You acknowledge and agree that we provide access to such tools “as is” without any warranties. Any use by you of optional tools offered through the site is entirely at your own risk.
Section 8 — Third-Party Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
Section 9 — Privacy Policy
Your submission of personal information through the store is governed by our Privacy Policy and is handled in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025. Our Privacy Policy sets out the specific mechanisms for exercising your rights over your personal data — including access, correction, erasure, withdrawal of consent (as easily as it was given), and nomination.
All personal information we collect through the Services is subject to our Privacy Policy. We use cloud hosting providers and an e-commerce platform to deliver the Services. These providers may collect and process personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services may be transmitted to and shared with our hosting providers and other third parties, which may be located in countries other than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we and our partners use your personal information.
Section 10 — Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.
Section 11 — Errors, Inaccuracies and Omissions
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Pricing Errors: In the event of a pricing error due to technical glitches, SNKRHOUR reserves the right to cancel the order and refund the amount paid, even after the order has been confirmed.
No penalty on our cancellations: If SNKRHOUR cancels an order for any reason — including pricing errors, inventory or sourcing issues — a full refund of every amount you paid for that order will be initiated immediately, and you will not incur any cancellation charge, fee, or other financial penalty. Consistent with the Consumer Protection (E-Commerce) Rules, 2020, we do not impose cancellation charges on consumers unless we would bear similar charges for our own unilateral cancellations.
Section 12 — Prohibited Uses
In addition to other prohibitions, and in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you are prohibited from using the site or its content:
- (a) for any unlawful purpose;
- (b) to solicit others to perform unlawful acts;
- (c) to violate any regulations, rules, or laws of India;
- (d) to infringe upon our intellectual property rights;
- (e) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- (f) to submit false or misleading information;
- (g) to upload or transmit viruses or any other type of malicious code;
- (h) to collect or track the personal information of others;
- (i) to spam, phish, or scrape;
- (j) to interfere with the security features of the Service.
We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 13 — Termination
We may terminate this agreement or your access to the Services (or any part thereof) where you breach these Terms or where required for legal, security, or operational reasons, giving you reasonable prior notice where practicable, and you will remain liable for all amounts due up to and including the date of termination. If any order you have paid for is unfulfilled at the time of termination by us, the amount paid for it will be refunded in full; termination by us will not impose any charge or penalty on you.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 14 — Disclaimer of Warranties
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY SNKRHOUR, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
Section 15 — Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY INDIAN LAW, SNKRHOUR, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.
Section 16 — Indemnification
You agree to indemnify, defend and hold harmless SNKRHOUR and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
Section 17 — Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service.
Section 18 — Waiver; Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and us.
Section 19 — Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Section 20 — Governing Law and Jurisdiction
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.
Section 21 — Acceptance via Continuous Use
Right to Modify Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. We will provide notice of material changes, typically by posting the updated Terms on this page, updating the “Last Updated” date, or notifying you via email or through the Service’s interface. It is your responsibility to review these Terms periodically for changes.
Continuous Use Constitutes Acceptance
By accessing or using our Service after the effective date of any modifications to these Terms and Conditions, you signify your full agreement and binding acceptance to the revised Terms. If you do not agree to the new Terms, in whole or in part, you must stop using the website and its Service immediately.
This does not apply to changes concerning your personal data. In accordance with the Digital Personal Data Protection Act, 2023, continued use of the Services does NOT constitute consent to any material change in how your personal data is processed. Where we materially change our data-processing practices, we will seek your fresh, affirmative consent (for example, by re-presenting the consent banner or an unchecked consent box) before the new processing applies to you.
Effective Date
All modifications to the Terms and Conditions are effective immediately upon their posting on this page, unless otherwise stated. The date of the most recent revision will be noted at the beginning of the Terms and Conditions document.
Section 22 — Contact Information & Grievance Officer
Questions about the Terms of Service should be sent to us at support@snkrhour.com.
Grievance Officer:
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:
- Name: Anjali Singh Gaur
- Designation: Grievance Officer
- Proprietor: Suraj Singh Gaur
- Address: Gulmohar Niketan, Basant Vihar, AB Road, Indore, MP 452010, INDIA
- Email: support@snkrhour.com
- Phone: +91 78692 47102
- GSTIN: 23EFDPG1758D1ZV
In accordance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer will acknowledge receipt of any consumer complaint within 48 hours and redress the complaint within one month from the date of its receipt.