Frequently asked questions.

Every item is verified by our authentication team before dispatch: construction, materials, labels, and packaging are checked against verified references.

We don't list items we can't authenticate.

If an item ever fails post-purchase scrutiny, contact us — see our Returns & Refund Policy for how claims are handled.

Cards, UPI, and netbanking via Razorpay. All transactions are 3D-Secure.

Prices are all-inclusive in ₹ — no surprise duties or fees at delivery.

Contact us immediately after ordering; once sourcing begins, orders can't be cancelled.

India-wide delivery, fully tracked. Track any order at track.snkrhour.com.

Express orders ship within 1–3 business days; Standard orders ship within 9–14 business days — each item is sourced and authenticated before dispatch.

Duties are handled by us — the price you see is the price you pay.

We don't offer returns or refunds for change of mind, style preference, or incorrect size ordered. Returns are accepted only for items that arrive defective or damaged, a wrong item received, or an incomplete order.

Report the issue within 72 hours (3 days) of delivery. A clear HD video of the package unboxing is required as proof — we strongly recommend recording one when opening any package. The item must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.

For hygiene, intimate wear and lingerie are strictly non-returnable and non-exchangeable unless there is a verified manufacturing defect. See the full Returns & Refund Policy for the complete list.

Listings show the brand's standard sizing; check the size guide per product.

Streetwear generally runs relaxed — size down for a sharper fit. Sneakers are true to size unless the listing notes otherwise.

8% off your first order as a registered member (₹3,000 minimum order).

10% birthday reward during your birth month, once per calendar year — set your date of birth in your account.

Rewards apply automatically at checkout; one reward per order, best one wins.