Processing & Dispatch Timelines
Once your order is placed, please refer to the following estimated timelines for processing and dispatch:
- Express Shipping: Shipped within 1–3 business days.
- Standard Shipping: Shipped within 9–14 business days.
Products ordered under Standard Shipping may occasionally require special clearance or additional fulfillment formalities, which can extend the dispatch timeline.
Order tracking is available at track.snkrhour.com.
International Delivery
SNKRHOUR ships internationally to customers worldwide. Delivery timelines for international orders depend on the destination country, the assigned shipping carrier, and the customs clearance process at the destination port.
Customs, Duties & Taxes
International shipments are subject to the customs regulations, import duties, and applicable taxes of the destination country. These charges, where applicable, are levied by the destination country’s customs authority and may need to be paid by the recipient before delivery is completed. Customs policies vary widely by country.
Documentation Requirements
The shipping carrier or their partner customs broker may contact you directly to request additional documentation required for customs clearance in your country. This may include, but is not limited to:
- Government-issued identification (passport, national ID)
- Tax identification number (e.g., EORI for EU, VAT ID, Importer of Record number)
- Import licenses or permits where applicable
- Proof of purchase or invoice copies
- Declaration of personal use (for customs valuation)
It is the customer’s responsibility to be aware of and comply with the customs, border protection, and import regulations of their country of residence prior to placing an order. SNKRHOUR cannot verify or guarantee the import requirements of every jurisdiction.
If the shipping carrier or customs authority requests documentation and the customer is unable to produce the required documents, on an as-is, where-is basis, SNKRHOUR will not be responsible for delays beyond the originally estimated delivery timeline, returns to origin, abandonment of the shipment, or any associated charges, seizures, or losses incurred as a result.
Title Transfer & Risk
Once an international shipment is dispatched and handed over to the shipping carrier, title and risk of loss transfer to the customer. Although shipments are insured by SNKRHOUR through our marine insurance partners prior to dispatch, the risk of loss, damage, seizure, or confiscation during transit and customs processing rests with the customer once the shipment leaves our authentication center.
Delays Beyond Our Control
While we strive to deliver every order within the estimated timeline, there are rare situations where delays may occur due to factors outside our control. These include but are not limited to:
- High volume during peak or festive seasons
- Unexpected carrier or logistics delays
- Severe weather, natural calamities, or force majeure events
- Customs hold or extended customs review at the destination
- Document requests from carrier or customs authorities
- Strikes, lockouts, or labor disputes affecting carriers or customs operations
- Changes in import regulations or duty structures by the destination country
- Delivery to remote, restricted, or hard-to-reach addresses
In such cases, SNKRHOUR will provide reasonable assistance to help locate the shipment and resolve any issues, but the originally prescribed estimated time of arrival (ETA) — whether issued by SNKRHOUR or by the last-mile carrier — will not be enforceable against SNKRHOUR.
Shipping Address
It is the customer’s responsibility to provide an accurate and complete shipping address at the time of placing the order. SNKRHOUR is not liable for shipments delivered to incorrect addresses provided by the customer, or for orders that fail to deliver due to incomplete address information.
Contact
For shipping-related questions, please contact us at support@snkrhour.com or call 0731-23469953.